FAQ Recource

Frequently Asked Questions


  • How do my orders get processed?

First of all, you will need to register a wholesale account before you could start trading with us.

  • How long does it take to receive my order?

Usually We 

  • Choose the right document you wish to receive.

In relation to the documents attached when dispatching orders, we have 2 different types of documents available. The default option is a delivery docket, which displays important information like product names, qty ordered, qty supplied and other essentials. Please do not hesitate to email us at team@mouserpets.com, if you prefer to receive physical tax invoices, which contain product pricing as well.